Expert-Powered AI
for Patient Care.
S-Direct gives clinicians a dedicated AI that answers patients using their own verified knowledge and brings in the care team when human judgment is needed.
What S-Direct Does
- Expert-Powered AI
- Answers patients with the clinician's knowledge and guidance.
- Process Tracking
- Follows each patient's treatment process in one place, step by step.
- Appointments
- Booking, changes and reminders for patients.
How It Works
S-Direct is not a general health chatbot. It works with each clinician's own verified knowledge, communication approach and guidance.
- Answers are grounded in knowledge the clinician has approved.
- Clinicians decide what the AI knows and how it responds. The system improves with every new edit.
- When a question requires human judgment, S-Direct sends it to the care team with context.
Why S-Direct?
- Fewer Repeated Questions
- Routine questions are answered from the clinician's knowledge, around the clock.
- Consistent Guidance, Start to Finish
- Before and after a procedure, guidance stays consistent with the clinician's protocol.
- The Right Issue Reaches the Right Person
- Risk signals and open questions reach the right member of the care team.
Security & Privacy
- Patient Consent First
- Patients are informed and asked for consent before AI-supported care begins.
- Controlled, Traceable Answers
- Each answer is linked to the knowledge it was based on and can be reviewed by the clinician.
- Human Support When It Matters
- Risk signals go to the care team. In an emergency, the patient is directed to emergency care first.
- Encrypted, Authorized Access
- Data is encrypted in transit and at rest, and stored in the European Union. Access is role-based and limited to the patient's care team.
Who It's For
For physicians, dentists, clinics and health professionals for whom patient follow-up matters.
Surgery · Aesthetics · Dermatology · Dentistry · Ongoing Care & Follow-Up
Frequently Asked Questions
What is S-Direct?
S-Direct is an expert-powered AI platform for patient care. It uses clinician-approved knowledge to answer patient questions, support follow-up, and involve the care team when human judgment is needed.
Does S-Direct replace the clinician or care team?
No. S-Direct supports repetitive patient communication and follow-up. When human judgment is needed, the clinician or care team steps in.
Is my knowledge shared with other clinicians?
No. What you teach S-Direct stays with you and your team. It is never used for another clinician's AI.
How is patient data protected?
AI-supported care begins with the patient's consent. Only the patient, you and the team members you authorize can access the data; S-Direct staff do not see patient content in normal operation. Data is stored encrypted in the European Union.
What happens when the AI is not sure?
When a question calls for human judgment, it goes to your team. An answer is never marked as verified unless it rests on knowledge you approved.
Which languages are supported?
Patients write in their own language and are answered in it. More than twenty languages are supported today.
How do we start?
With your most common patient questions and your guidance, together with your team; we expand step by step from there. Patients join by invitation from the clinic. Request a demo and we will outline the path for your clinic.
Request a Demo
We work closely with a small number of clinics. Tell us about your practice.
Request received.
Thank you. We will be in touch shortly.
Anything to add? Write to [email protected].